Frequently Asked Questions

Since every home is unique, we believe in providing personalized quotes. We don’t list generic prices online because we want to give you an accurate rate based on your specific needs and home size. Please give us a call at 337-804-2704 or request an in-person quote—it’s free and there’s no obligation!

We bring everything! But, if you’d like us to use your own cleaning supplies, we’re happy to do that as well. We arrive with our own professional-grade equipment, vacuums, and eco-friendly cleaning products. If you have a specific product you’d prefer we use on a surface, just let us know.

We accept these forms of payments without a service fee: Zelle, Cash App, Venmo, Apple Pay or a check. If you prefer to pay with PayPal or a credit or debit card we add a 4% service fee.

Great question. A Standard Clean is a general cleaning – dusting vacuuming, sanitizing bathrooms, wiping down the kitchen, sweeping and mopping. A deep clean is more extensive. We spend more time cleaning -doors, windows, cabinet fronts, baseboards, blinds, etc..

These are considered “add-on” services as they take extra time. While a standard clean includes the exterior of appliances, you can add an interior fridge or oven clean for an additional fee during booking.

Yes! We do move furniture like beds or sofas. However, these are considered an add on and may vary in price depending on the price and weight of the item. We will also happily clean around them and move lightweight items like coffee tables and dining chairs.

Absolutely! This is super important to us. Simply Clean is fully licensed, insured, and bonded. This means you’re protected in the rare event of an accident or damage, giving you complete peace of mind.

Yes, we do. Every single member of our cleaning team undergoes a thorough background check and drug test before they are hired. We treat your home like our own.

While we are incredibly careful, accidents can happen. If something is broken, please report it within 24 hours. Our insurance and bonding will cover the situation. Just let us know, and we’ll make it right.

If you’re not happy with an area we cleaned, simply let us know within 24 hours. We’ll send a team member back out to re-clean that specific area for free. Your happiness is our priority.

We love pets! Please just let us know if you have furry friends at home so we can be mindful of doors and any specific instructions you have for them during the clean.